Refund policy

All Reel Sunshine products are made to order using the image, photo, graphic or design submitted by the customer. Because each order is made specifically for you, all sales are final and we do not accept returns, exchanges or cancellations.

Please review your order carefully before submitting it, including your product selection and uploaded image.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if your item arrives damaged, defective or if you receive the wrong item.

If there is an issue with your order that was caused by us, please contact us at reelsunshine.co@gmail.com with your order number and photos of the issue so we can review it and determine the appropriate solution.

Customer submitted images

Please make sure your uploaded image is the correct file and is ready to print before submitting your order.

Customers are responsible for selecting and uploading the correct image. You will also crop your image into a circle during the upload process, so please make sure the important parts of your image fit within the crop.

We are not responsible for issues caused by an incorrect image, poor image quality, accidental uploads or an image that does not fit as intended within the circular crop.

Order cancellations

Because our products are made to order, orders cannot be canceled once production has begun.

If you need to make a change to your order, please contact us as soon as possible at reelsunshine.co@gmail.com. While we cannot guarantee that changes can be made, we will do our best to help if your order has not yet entered production.

Questions

If you have any questions about our return and refund policy, please contact us at reelsunshine.co@gmail.com.